Privacy Policy

Vergo is operated by 10520136 Canada Limited, a federally incorporated Canadian company with its head office in Regina, Saskatchewan. This Privacy Policy explains how Vergo collects, uses, discloses, retains and protects personal information obtained through this website and related communications.

Vergo handles personal information in accordance with applicable Canadian privacy law. Depending on the circumstances, this may include the Personal Information Protection and Electronic Documents Act and applicable provincial private-sector privacy legislation.

10520136 Canada Limited is accountable for the personal information under its control, including information transferred to service providers for processing.

Vergo has designated a Privacy Officer who is responsible for compliance with this policy and applicable privacy law. The Privacy Officer can be reached at hello@vergo.ai with the subject Privacy.

Vergo is designed to assess tasks and workplace conditions, not to monitor workers. Users typically capture 35 seconds or less of video showing only the movement or task being reviewed. Continuous recording of a worker’s shift or general workplace activity is not required.

• Vergo uses Amazon Web Services to host customer data.
• Data hosting can be configured based on the country where the customer is located and applicable data residency requirements.
• Data belonging to Canadian customers is stored in Canada.
• Only users authorized by the customer can access recordings.
• No one at Vergo can view customer recordings.
• Customers retain control over their recordings and are encouraged to delete a recording once the assessment results have been reviewed or downloaded and the original recording is no longer required.

Vergo does not state a fixed retention period or automatic deletion timeline for customer recordings, because no such timeline is implemented. Deletion is controlled by the customer.

The organization that records a task is responsible for meeting applicable notice, consent, workplace policy, collective agreement and legal requirements before recording begins.

Vergo may collect the following personal information:

• Name
• Work email address
• Organization
• Role
• Industry
• Number of workplaces
• Information about a task or workplace that a person chooses to submit
• Message content
• Communications with Vergo
• Basic technical information ordinarily generated when visiting a website, such as IP address, browser type, device type, requested pages, dates and times, and security logs

Please do not submit sensitive personal information, medical information, employee records or identifiable workplace videos through the demo-request form.

Information is collected:

• Directly through the Book a Demo form
• Through email correspondence
• Automatically through essential website, hosting and security systems
• From an organization where an authorized representative contacts Vergo about a potential workplace initiative

Information may be used to:

• Respond to inquiries
• Arrange and deliver a platform demonstration
• Understand the organization's potential use case
• Communicate about requested services
• Operate, secure and troubleshoot the website
• Prevent misuse, spam and security incidents
• Maintain appropriate business records
• Meet legal and regulatory obligations

Vergo will not use demo-request information to send unrelated commercial electronic messages unless consent or another lawful basis exists.

Consent may be express or implied depending on the sensitivity of the information and the circumstances in which it is collected, used or disclosed.

By submitting a demo request, you consent to Vergo using the submitted information to respond to the request and communicate about the requested demonstration. This does not constitute consent to unrelated marketing communications.

Consent may be withdrawn, subject to legal or contractual restrictions, by emailing hello@vergo.ai with the subject Privacy.

Vergo limits collection to information reasonably required for the purposes identified in this policy, and asks users not to submit unnecessary personal or sensitive information.

Vergo may disclose information to service providers that support:

• Website hosting
• Email delivery
• Form processing
• Security
• Technical support

Service providers may process information in Canada or other jurisdictions. Information processed outside Canada may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed.

Vergo does not sell personal information.

Information may also be disclosed:

• With consent
• To comply with applicable law or legal process
• To investigate fraud, misuse or security incidents
• In connection with a corporate transaction, subject to appropriate safeguards

Vergo retains personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records and to satisfy legal obligations. Information that is no longer required is deleted, destroyed or de-identified using reasonable measures.

Vergo uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information it holds.

No method of transmission or storage is completely secure, and Vergo cannot guarantee absolute security.

Individuals may request access to, or correction of, personal information held by Vergo, subject to lawful exceptions.

Requests may be sent to hello@vergo.ai with the subject Privacy.

Vergo may request information reasonably necessary to verify identity before processing a request.

Vergo assesses suspected privacy breaches involving personal information under its control. Where the Personal Information Protection and Electronic Documents Act applies, Vergo assesses whether a breach of security safeguards creates a real risk of significant harm to an individual and, where that standard is met, reports to the Office of the Privacy Commissioner of Canada and notifies affected individuals as soon as feasible.

Vergo maintains records of breaches of security safeguards as required by applicable law, whether or not they are reportable, and notifies other organizations or government institutions where doing so may reduce the risk of harm.

This website uses only cookies and similar technologies that are necessary for its operation, security and basic functionality.

Vergo does not use non-essential advertising, behavioural-tracking or third-party analytics technologies on this website. If that changes, this policy will be updated to disclose the technology and an appropriate consent and preference control will be provided.

This website contains links to third-party websites, including LinkedIn. The privacy practices of those websites are governed by their own policies, and Vergo is not responsible for them.

This website is intended for business and professional audiences and is not directed to children.

This policy may be updated from time to time. The effective or last-updated date shown above will be revised when material changes are made.

Questions, access or correction requests, consent-withdrawal requests and privacy complaints may be sent to Vergo at hello@vergo.ai with the subject line “Privacy.”

Vergo will review and respond to privacy inquiries in accordance with applicable law. Individuals may also have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.